How to Re-send a Receipt / Confirmation Email

As a fundraiser host or Admin user, you have the ability to re-send receipts. This is useful in cases where a donor/registrant/sponsor/purchaser did not receive their email confirmation. This is easily done via your fundraiser-level Donations Report.

To re-send a receipt / confirmation email, simply follow the steps below:

1. Go to your CrowdChange site and Log In.

2. Go to the fundraiser the transaction was made to and click Edit Mode.

3. Click Advanced settings → Reports → Donations Report in the top right corner.

4. Scroll down to Detailed Report and search the Transaction ID, Name or Email Address of the donor.

5. Click on the transaction and select Resend Receipt. See example below.

   

6. Select To original recipient to re-send to the same email address, or To specific Email to send to an updated email address. If you select ‘To specific Email’, you will be prompted to enter the new email.

   

7. Click Send to confirm.